Privacy Policy
Last Updated: October 6, 2026
1. Who We Are and What This Policy Covers
This Privacy Policy explains how KLYP collects, uses, stores, and shares information when you use the KLYP mobile application, website, booking services, and support features. In this policy, “KLYP,” “we,” and “us” mean the operator of the KLYP service. If you have a privacy question or want to make a privacy request, contact klyp0307@gmail.com.
2. Information We Collect
Depending on the features you use, we may collect: account details such as your name, email address, phone number, and profile information; salon or barber details you submit if you operate a shop; booking information such as the selected salon, barber, services, appointment time, booking status, and related communications; reviews, support messages, and images you choose to upload; payment and transaction details such as amount, status, refunds, and payment-provider reference IDs; loyalty points, vouchers, and referral activity; and technical information needed to authenticate your account, secure the service, and deliver notifications. We do not ask you to provide payment-card security codes to KLYP.
3. Location, Photos, and Notifications
If you allow location access, the app can use your device’s location while you are using the app to show nearby salons or help place a shop on the map. Location access is optional; you can deny or revoke it in your device settings and use city-based browsing instead. We do not request background location access. If you choose to upload a profile, shop, service, or review image, we process that image to display the content you submitted. If you enable push notifications, we process a device or push-notification token and your notification preferences to send service messages such as booking updates. You can disable location and notification permissions through your device settings.
4. How We Use Information
We use information to create and secure accounts; show salons, services, and barbers; make and manage bookings; process payments, refunds, and related records; administer rewards and referrals; provide customer support; send booking and account notifications; operate and maintain the service; prevent fraud, abuse, and security incidents; and meet applicable legal obligations. We use location only for location-related features you choose to use.
5. How Information Is Shared
We do not sell personal information. We share information only as needed to provide the service: with the salon and barber involved in a booking so they can provide the appointment; with service providers that help us operate features, including Stripe for payment processing, Firebase/Google services for sign-in or map-related features, and Expo plus Apple or Google services for push notifications; with support personnel when you contact support; and with authorities or other parties when required by law, to protect users, or to address fraud or security issues. These providers process information under their own privacy terms and, where applicable, our instructions. Information may be processed in countries other than the country where you live.
6. Payments
Payments are processed by Stripe or the payment methods Stripe makes available. KLYP receives payment-related information needed to manage the booking, such as the amount, payment status, refunds, and transaction references. Your payment details are handled by the payment provider; consult Stripe’s privacy information for details about its processing. KLYP does not store your full payment-card number or card security code in its application database.
7. Data Retention
We keep information for as long as needed to provide the service, maintain your account and booking history, handle support requests and disputes, protect the service, and meet legal, tax, or accounting obligations. Retention periods vary depending on the type of information and the reason it is retained. When information is no longer needed, we take steps to delete it or otherwise remove identifying details, subject to applicable law.
8. Your Choices and Privacy Rights
You can update certain account information through your profile, control location and notification permissions in your device settings, and request access to, correction of, or deletion of personal information by emailing klyp0307@gmail.com. Please contact us from the email address associated with your account and identify the account; do not send your password or full payment-card details. We may ask for information needed to verify your request. Some records may need to be retained where required by law or to resolve transactions, disputes, or security issues.
9. Account Deletion Requests
To request deletion of your KLYP account and associated personal information, email klyp0307@gmail.com from your registered email address with the subject “Account deletion request” and include the email address or phone number linked to the account. We will verify the request and explain any information that must be retained by law or to complete or document an outstanding transaction. Do not include your password or payment-card details in the request.
10. Security
We use administrative, technical, and organizational measures intended to protect information. No online service or method of transmission can be guaranteed to be completely secure. Please protect your sign-in credentials and contact us promptly if you believe your account has been accessed without permission.
11. Children
KLYP is a grooming and appointment service and is not designed for children under 13 to create accounts independently. If you believe a child has provided personal information to KLYP, contact klyp0307@gmail.com so we can review the request and take appropriate steps.
12. Changes and Contact
We may update this policy when our service or legal requirements change. We will post the current version here and update the date above. For questions, access or correction requests, or account-deletion requests, contact klyp0307@gmail.com.
To request deletion of your account, visit our account deletion page.